EUPE achieves a Qlassic score of 82% by implementing Novade on its residential project

By digitalising its handover process with Novade Quality, EUPE Corporation Berhad improved defect management, streamlined inspections, and achieved above-industry quality standards.

40+ units inspected using Novade

Z

Streamlined digital handover process

Qlassic score of
82%

Instant feedback & faster rectification

U

Less paper, more
sustainable workflows

Z

40+ units inspected using Novade

Z

Streamlined digital handover process

Z

Qlassic score of 82%

Z

Instant feedback & faster rectification

Z

Less paper, more sustainable workflows

Overview

EUPE Corporation Berhad, a leading Malaysian property developer, has long been committed to balancing sustainability, innovation, product quality, and customer satisfaction. For Parc3 – a high-rise residential project in Kuala Lumpur South – EUPE implemented Novade Quality to digitalise inspections and handovers. The result: improved visibility of workmanship, smoother defect management, and a Qlassic score of 82%, well above the industry average.
client logo Eupe

PROJECT

    • Name: Parc3 KL South
    • Type: High-rise residential project
    • Location: Kuala Lumpur, Malaysia
    • Completion phase: Novade implemented six months before practical completion
    • Key achievement: Achieved Qlassic score of 82%

ISSUES

    • Manual site inspections required photos, handwritten notes, and paperwork back in the office
    • Time-consuming defect reporting and follow-up
    • Difficulties in tracking rectification progress across units
    • Lack of real-time updates from site to management

CONTRACTORS

SOLUTIONS

GOALS

    • Streamline and digitalise the handover process
    • Improve traceability of defects and rectification
    • Enhance communication between contractors and subcontractors
    • Reduce paperwork and enable sustainable practices
    • Achieve a high Qlassic score and deliver top-quality residential units

OUTCOMES

    • Digitalised inspections with real-time photo and note capture
    • 8,000 forms completed and submitted using mobile devices in real time
    • Instant notifications sent directly to contractors and subcontractors for faster resolution
    • Improved traceability of defects and repair progress across multiple units
    • Reduced paperwork, contributing to sustainability goals
    • Qlassic score of 82%, above industry average, proving enhanced product quality

Connecting the Seine to Paris

At the centre of the Seine River basin lies Île-de-France – previously the cradle of the French monarchy, now a heartland of the metropolitan region. The Seine is well-developed as one of France’s busiest seaports for heavy goods. However, the people in the Île-de-France region are not as connected, especially to central Paris. Recognising the connection gap, the French government decided to extend the Réseau Express Régional Eole (RER E) to the west. Once completed, the RER E will be the most interconnected line in Île-de-France, making it a major intermodal hub in the heart of Paris, with direct connectivity to the airports.
A joint venture between Eiffage Génie Civil, Bougyues Travaux Publics, and Razel-Bec, three of Europe’s leading operators in the construction industry, was appointed in 2017 to construct the new Porte Maillot station and to excavate a 6.1km tunnel under the Seine River. As the scale of this project is comparable to the Grand Paris Express, a massive initiative to transform Paris into a global economic metropolis, Eiffage Génie Civil commissioned a workforce of more than 400 workers to manage two sectors – one in Gambetta, where the tunnel boring machine’s (TBM) starting point was located, and the other at the Porte Maillot station.

About EUPE

Founded in 1986, EUPE Corporation Berhad is one of Malaysia’s leading property developers, known for its strong focus on sustainability, innovative design, and quality living spaces. With projects ranging from high-rise developments to township planning, EUPE continues to deliver long-term value for its buyers, partners, employees, and communities.
EUPE-testimonial-desktop-users

Construction director Antoine Cumunel commented, “I wanted to replace processes that generate paper. Managing paperwork takes a long time, you have to go back to the office, you have to write, sign, and scan it or create a distribution slip.”

Wells installations and productions manager Giorgio Doglio also commented, “The advantages of the Novade application are the speed, efficiency, usefulness, and that you can work independently without going to the central office to do the paperwork, prepare them on the computer, go to the main contractor to sign the papers, then go to the quality department. We managed to do everything on-site.”

Connecting innovation with Quality

Parc3, located in KL South, is a landmark high-rise development by EUPE Corporation Berhad. With hundreds of residential units to inspect and hand over, the team recognised the importance of early detection of defects and systematic documentation. To ensure high-quality delivery, EUPE deployed Novade Quality six months before project completion.

Furthermore, the Novade digital construction app synced seamlessly with their documentation, BIM system and 3D plan. Roboam said, “Within two to three months of use, we managed to have a tool which totally corresponded to our needs. I find that in this situation, digital technology does not take precedence over the human, but it helps us carry out all the checks that must be done every day.”

EUPE_Novade-App-Showing-Defects

“For me, the level of control has been strengthened. We found a tool that corresponded with all our needs.”

– Mathieu Roboam, Works Engineer, Eiffage Génie Civil

Going digital with Novade

Previously, site inspections involved lengthy processes – taking photos, jotting down notes, and later processing paperwork in the office. With Novade, EUPE inspectors could capture and share defect information instantly from the field, ensuring faster rectification and better collaboration.

“My role is made easier with Novade. Once we discover defects, we can just take pictures and click send. The information is instantly shared with the main contractor and sub-contractor for immediate follow-up. The entire process is smoother and more efficient.”

– EUPE Site Inspector

How Technology Enhanced Quality Management

By adopting Novade, EUPE strengthened quality controls while promoting efficiency and sustainability. The platform simplified communication across all stakeholders and provided real-time visibility on defect status and repair progress.

“For Parc3, we achieved a Qlassic score of 82%. This is statistically way above the average of what the industry is achieving currently.”

– EUPE Management

Keen to explore further?

Novade Quality
Novade Activity

Interested? Schedule a Free Demo

Contact Us