Chinachem Group improved quality and productivity with a construction app

Hong Kong’s leading property developer built enduring client relationships with Novade

128,000+
photos

16,000
digital forms

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3-day defect rectification turnaround

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1 hour for users
to master the app

Improved project quality & customer satisfaction

Z

128,000+ photos

Z

16,000 digital forms

Z

3-day defect rectification turnaround

Z

1 hour for users to master the app

Z

Improved project quality & customer satisfaction

Overview

Chinachem Group was one of the earliest adopters of technology in Hong Kong’s real estate and construction industry. The leading property developer was the first to extend the use of Novade’s construction app to homeowners. By doing this, Chinachem Group empowered homeowners to join them in the digital transformation of the industry.

PROJECTS

    • Implemented Novade on 5 building projects in Hong Kong since 2019
    • Included the development of green and practical residences, hotels, offices, commercial, retail, and industrial buildings
    • Built with environmentally friendly concepts as well as quality designs to provide an ideal living space for customers
    • Novade deployed on East Kowloon New Development Zone’s first residential site located off Anderson Road at Kwun Tong
    • Construction of Sol City at Yuen Long and the redevelopment of University Heights residences, among others

GOALS

    • Improve project efficiency and productivity through the adoption of advanced technology
    • A central database that stores all data allowing management teams to have an overview on the quality status of projects
    • Promote sustainable growth and provide excellent customer service to the community
    • Enforce quality standards and excellence in project management

ISSUES

    • Complicated workflow and administrative process to manage between 30,000 – 50,000 defects per project
    • Tedious paper-based defect rectification processes
    • A lot of time spent travelling between the site and office to submit, analyse, and approve paperwork
    • Homeowners waited up to months for a defect to be rectified
    • Lack of visibility on projects’ progress

DEVELOPER

    • Chinachem Group, the first property developer in Hong Kong to deploy Novade on its projects

SOLUTION

OUTCOMES

    • Digitalised all major workflows from design, construction, project life cycle, to quality management
    • Teams conducted site inpections easily
    • Users masteredNovade’s construction app within 1 hour
    • Enforced quality control with over 120,000 defect photos captured for rectification
    • Identified and rectified defects in less than 3 days
    • Submitted 16,000 digital inspection forms using mobile devices across all projects, reducing time spent on travelling between the site and office
    • Increased visibility on defect status with Novade’s comprehensive dashboard, allowing teams to take prompt action
    • Improved client engagement with a fully digitalised handover process
    • Homeowners used the app to schedule joint inspections, lodge defects, and track rectification status
    • Enhanced customer satisfaction and quality of projects

Digital transformation of property development

Based in Hong Kong, Chinachem Group transformed its business in 1960 from a chemical company into one of the leading property developers in Hong Kong. The Group centred its vision around building eco-friendly developments – from residences, offices, commercial, retail, to industrial developments. Chinachem Group embraced the forward-thinking vision of digital transformation, and sustainable development in Hong Kong.

Some of its notable developments include The Lily in Hong Kong’s Repulse Bay, Nina Tower in Tsuen Wan, and Lodgewood in Mong Kok. Entertainment facilities and property management also come under Chinachem Group’s umbrella of operations.

Enhance productivity and operational efficiency

Chinachem Group was one of the earliest adopters of technology in the real estate and construction industry in Hong Kong.

Since 2019, Chinachem Group has been digitalising its major workflows. Their goals were to enhance project productivity, site operational efficiency, and ensure quality-built property developments. Novade’s Quality module has been implemented on projects such as Victoria Garden at Pok Fu lam, a Kowloon condo site at Ho Man Tin, Mount Anderson at Kwun Tong, Sol City at Yuen Long, and University Heights at Mid-Levels.

Donald Choi, CEO, commented “Chinachem Group is dedicated to increasing our project efficiency and productivity through the adoption of advanced technology. We began digitalising all major workflows with the ultimate objective of enhancing our project productivity and site operational efficiency.”

Easy-to-use construction app

Another key advantage of Novade’s construction management software is its simplicity. According to clerk of works Colin Fong, “I mastered Novade’s construction app right after attending a one-hour training. Previously, it was more complicated to conduct site inspections, but life’s easier with Novade’s user-friendly interface. The entire process is now smoother and more efficient.”

Chinachem Group extended the use of Novade’s Quality module to Sol City’s homeowners – setting another precedence for the real estate industry in Hong Kong. This allowed homeowners to join Chinachem Group in the digital transformation of the industry. Instead of wasting time on coordinating defect rectification, homeowners could easily lodge defects via Novade’s construction app.

“Life’s easier with Novade. The app’s simple and user-friendly interface was easy to master.”

– Colin Fong, Clerk of Works, Chinachem Group

Once a request has been submitted, the relevant customer service personnel and contractors would be alerted in real time.

A trailblazer, Chinachem Group not only saved time for its workers, but also improved its client satisfaction by leaps and bounds.

One stop shop for all construction processes

All projects’ data were centralised on Novade’s construction management software. This allowed Chinachem Group’s management and stakeholders to have a comprehensive overview of quality status across projects.

Deputy director of projects, Edmond Lo, commented, “Through the dashboard, we can gain full insights about the defect status. This allowed the main contractor to follow-up promptly.”

Choi re-emphasised Chinachem Group’s beliefs in the digitalisation of quality control procedures in construction. Together with the advice of Novade’s consultants, the newly streamlined digital process assured Chinachem Group of superb project management.

“We believed that digitalising construction processes will assure us superb quality and excellence in project management.”

– Donald Choi, Executive Direction & CEO, Chinachem Group

Chinachem Group was introduced to Novade’s construction management software by Novade’s Hong Kong partner, Spatial Technology.

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